Advice Needed

Discussion in 'Off Topic Chat' started by Diat60, Nov 2, 2015.

  1. Diat60

    Diat60 Member

    Joined:
    Oct 3, 2015
    Messages:
    21
    Likes Received:
    11
    Yesterday we took delivery of a brand new glass topped stove. The top seemed to have some kind of greasy coating on it which we tried to clean with special cleaner with only partial success. Now no matter how much we polish the top looks really smeary and after only one use the burners have that sort of blacker halo around them. To say I'm disappointed is an understatement. Does anyone know if there actually is a coating or what can be done to get rid of the smears? BTW, the stove we're replacing also had a glass top but cleaned up a lot better than this one.
     
    Diat60, Nov 2, 2015
    #1
    1. Advertisements

  2. Diat60

    Becky Administrator

    Joined:
    Mar 26, 2013
    Messages:
    2,274
    Likes Received:
    876
    Location:
    UK
    Oh no, that doesn't sound good! Have you tried a strong de-greaser? If I were you I'd get in touch with the company you bought it from ASAP and let them know. If the residue causes permanent damage then you don't want to be held liable!
     
    Becky, Nov 3, 2015
    #2
    1. Advertisements

  3. Diat60

    Winterybella Well-Known Member

    Joined:
    Oct 31, 2014
    Messages:
    1,150
    Likes Received:
    261
    Location:
    Barbados
    I'd do what Becky said as it relates to calling the people you bought it from. You said glass top so I am assuming it is electric? When I bought mine ages ago it came with a cleaning agent. I would not even use that stove until I have spoken to someone where it came from. I'm sorry you had to encounter this but better now than two weeks later.
     
    Winterybella, Nov 3, 2015
    #3
  4. Diat60

    Diane Lane Well-Known Member

    Joined:
    Apr 17, 2015
    Messages:
    721
    Likes Received:
    189
    I'll third the above opinions, as well as adding that I'd do some looking around on the internet to see if there are problems associated with that make and model, so you're forearmed if that's the case, before speaking to whomever you purchased it from.
     
    Diane Lane, Nov 3, 2015
    #4
  5. Diat60

    Tina Nord Well-Known Member

    Joined:
    Mar 8, 2014
    Messages:
    1,025
    Likes Received:
    153
    I also say call the company you got the stove from and explain the problem. You do not want to be stuck with a stove that has a residue on it. My guess is that the residue is some sort of protective layer, but you should not have a smeary mess. If degreasers and cleaners do not get rid of it, I am not sure what else you can do.
     
    Tina Nord, Nov 4, 2015
    #5
  6. Diat60

    justme4910 Well-Known Member

    Joined:
    Aug 19, 2015
    Messages:
    757
    Likes Received:
    159
    check with the place you bought it from and the company who made it,just encase there is something wrong and do it while it is under warranty,contact them as soon as you can

    best of luck,I hate that it isn't doing right for you ;)
     
    justme4910, Nov 6, 2015
    #6
  7. Diat60

    ChesterV Well-Known Member

    Joined:
    Sep 7, 2015
    Messages:
    1,790
    Likes Received:
    771
    Yes, call the manufacturer, or look on their website to see how to clean the top of the stove.

    It might have had a special coating on it to keep it from getting scratched up while shipping, and the people who sold it to you didn't tell you about it.
     
    ChesterV, Nov 7, 2015
    #7
    justme4910 likes this.
  8. Diat60

    Diat60 Member

    Joined:
    Oct 3, 2015
    Messages:
    21
    Likes Received:
    11
    Thanks, All, for the good advice. I'll definitely call the manufacturer and get someone out to look at it. Not a happy bunny!
     
    Diat60, Nov 9, 2015
    #8
  9. Diat60

    justme4910 Well-Known Member

    Joined:
    Aug 19, 2015
    Messages:
    757
    Likes Received:
    159
    check with who you bought it from first,there may be an in store warranty replacement involved,if you need to go that route
     
    justme4910, Nov 10, 2015
    #9
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.